Did you know you already chat with BOTS?
Did you know that when you are doing online chat with a company you are often talking to a chat bot?
They use advanced scripts and keyword searches on what you type in to present answers.
Often they present it in such a way that most don't realize they are talking to a bot.
Personally I always ask the chat bot if I can speak to a human because if I've called or am trying to chat, I know it has a 95% chance of needing human intervention.
Once a chat bot actually taught me something. You used to have to get a human to manually reset your TWC (Spectrum) modem, but now it can be automated and the request submitted through their website.
Since then, I have had to call TWC less frequently because I can fix a lot of issues myself, but No chat bot has presented me with something I hadn't already researched.
However, they are more and more prevalent.
Not just in tech support, but there are marketing chat bots now to help sell you on goods and services. I myself am considering one in the future for an information video course because people like the engagement and interactive feel of a chat bot.
I did one time insult/offend a tech by calling him/her a chat bot when it was (supposedly) a real person. Sometimes it is hard to tell because a lot of real people stick to canned responses on chat.
Anyway, if you haven't had a conversation with a chat bot yet, you probably will soon.
Let me know what you think of them. Good, bad, indifferent.
If you have a post request, feel free to ask.
They use advanced scripts and keyword searches on what you type in to present answers.
Often they present it in such a way that most don't realize they are talking to a bot.
Personally I always ask the chat bot if I can speak to a human because if I've called or am trying to chat, I know it has a 95% chance of needing human intervention.
Once a chat bot actually taught me something. You used to have to get a human to manually reset your TWC (Spectrum) modem, but now it can be automated and the request submitted through their website.
Since then, I have had to call TWC less frequently because I can fix a lot of issues myself, but No chat bot has presented me with something I hadn't already researched.
However, they are more and more prevalent.
Not just in tech support, but there are marketing chat bots now to help sell you on goods and services. I myself am considering one in the future for an information video course because people like the engagement and interactive feel of a chat bot.
I did one time insult/offend a tech by calling him/her a chat bot when it was (supposedly) a real person. Sometimes it is hard to tell because a lot of real people stick to canned responses on chat.
Anyway, if you haven't had a conversation with a chat bot yet, you probably will soon.
Let me know what you think of them. Good, bad, indifferent.
If you have a post request, feel free to ask.
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