Lets talk about leadership for a moment.  Feel free to extrapolate to your current situation is this scenario is not exclusive to IT departments. 

When you are in charge of an IT department at a medium to large size organization, there are many things you need to consider before proceeding on projects that would advance your companies mission.  Things like, budget, resources, how it affects ongoing projects, transitioning to new systems, training, etc.   But if you are already paying for the license for software that would make your IT staff functionally better at their jobs, offer better reporting, more efficiency in ongoing maintenance and growth, don't you think you could re prioritize a little bit to make things a little more hectic in the short term but much better in the long term?  

When your System Administrators, Developers, Analysts and Mid level managers come to you, LISTEN TO THEM!   If you don't understand their point of view, ASK QUESTIONS!   Your job as a manager and leader is to continuously improve your organization.  That is what you are paid to do.   If you are incapable of making decisions to advance your company, it is time for you to move on. 

"Lead, Follow, or Get out of the way!" --Thomas Pain

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